Each CHATISFY bot can be connected to different Facebook Pages, and can be operated seperately. Try to modify & manage your bot in “Bot Settings”.
First, basic settings
Choose the a language for your customers, this is the language displayed in Messenger inbox. Also, connect/disconnect to Facebook page within a click, as easy as pie.
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖1-1024x444.png)
Bot settings – Select a language & connect to your Facebook page
Second, bot admin settings
You can invite partners to manage your bot together. Go to ‘BOT Admins’ and share the invitation link to your partners. They simply click the link, and next thing you know : you have a partner admin in your bot!
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖2-1024x309.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖2-1024x309.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖2-1024x309.png)
Step 1. Click ‘Invite new admin’
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖3-1024x579.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖3-1024x579.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖3-1024x579.png)
Step 2. Share the invitation link to your partner
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖4-1024x545.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖4-1024x545.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖4-1024x545.png)
Step 3. Partner clicks the link and joined successfully
Third, customer service agents & working hours settings
Besides managing admins, you can also make yourself or your partners a customer service agent.
Whenever a user requests for customer service, agents will receive a notification via Messenger to let you know : a customer in the inbox needs your assistance !
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖5-1-1024x212.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖5-1-1024x212.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖5-1-1024x212.png)
Step 1. Click ‘Invite Customer Service Agents’
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖6-1-1024x681.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖6-1-1024x681.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖6-1-1024x681.png)
Step 2. Share the invitation link
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖7-1-1024x274.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖7-1-1024x274.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖7-1-1024x274.png)
Step 3. Partner clicks the link and joined successfully
Customer service agents won’t miss any message ever! The system will notify them automatically! (Notifications includes Facebook page name/User name/Time requested)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖8.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖8.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖8.png)
CHATISFY Assistant – Customer service automatic notification
Moreover, you can create a specific message for after-hours, to inform your customers that customer service agents will get back to them during working hours.
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖9-1024x371.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖9-1024x371.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖9-1024x371.png)
Bot settings – Working hours & after-hours reply
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖10.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖10.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖10.png)
Once a user leaves a message, bot will respond with after-hours default reply automatically
Fourth, main menu settings
In Messenger, there’s a persistent menu which help users to find the informations they need. You can edit the button in “Main Menu”
After adding the button, click the ‘+’ icon on the right to select the following message from existing block ( for example: welcome message).
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖11-1024x342.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖11-1024x342.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖11-1024x342.png)
Step 1. Add button to Main Menu
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖12-1024x577.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖12-1024x577.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖12-1024x577.png)
Step 2. Select Welcome Message as initial message – Done
Users can now go to Menu and find what they need.
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖13.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖13.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖13.png)
User clicks ‘Menu’ – Back to Menu
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖14.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖14.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖14.png)
Back to initial message in one-click
Fifth, LINE account settings
Other than Facebook page, your bot could connect to LINE account in 「BOT Settings」, too.
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖15-1024x343.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖15-1024x343.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖15-1024x343.png)
Bot settings – + LINE account
Before connecting, please make sure that your account has subscribed either Basic+ (API) Plan or Pro (API) Plan in order to complete connection.
![](https://blog.chatisfy.com/wp-content/uploads/2019/11/BOT設定_圖16-1024x722.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/11/BOT設定_圖16-1024x722.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/11/BOT設定_圖16-1024x722.png)
Bot settings – LINE account confirmation
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖17.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖17.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖17.png)
Go to LINE@ Price Plan
Go to LINE@ MANAGER to check the plan you’re currently using
➤ Steps: Go to LINE@ MANAGER > Select account > Click Account Information > Price Plan (For those who are using LINE Official Account 2.0, go to LINE Official Account Manager > Settings > Activity and Billing > Monthly Plan)
Congratulations, you’ve complete「Bot Settings」!
➤ Your exclusive bot is now ready to go, get it to work now!
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖18-631x1024.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖18-631x1024.png)
![](https://blog.chatisfy.com/wp-content/uploads/2019/10/BOT設定_圖18-631x1024.png)